Refund Policy

Refund Policy

Enquiry Guarantee

In some cases, New Advertisers purchasing an Annual Subscription on Website may be offered an “Enquiry Guarantee” covering the initial Advertising Term of their Advert. This will be clearly stated on your invoice, referencing the Property ID of the Advert to which it applies.

In the unlikely event that you do not receive more than 10 email or telephone enquiries through your property advert during your first Annual Subscription period, we will credit or refund to you a pro-rated amount up to the full amount of your first year Advert Subscription fee or we will extend your subscription for next one year, pro-rated by the number of enquiries you have received. Should a claimant meet the Qualifications below, the credit or refund amount will be calculated according to the following formula: